ECONOMY
For New Mexicans with disabilities, delivery apps offer a ‘little bit of independence’
DoorDash survey found 42% of consumers with impairments or chronic illnesses say mobility issues drive their use of delivery apps
Higher fees. Longer waits.
For some customers, food delivery apps like Instacart, DoorDash and Uber Eats are not worth the cost. But for many with disabilities, like 22-year-old Isaac Holling, those services are a lifeline to self-sufficiency.
“That way, I can be more independent and get more practice,” Holling, an Albuquerque resident, said.
Holling lives with childhood apraxia of speech, a condition that affects his brain’s ability to plan and make speech movements. In his case, it has also caused a slight intellectual disability that impacts his reading comprehension skills.
His reasons for using food delivery services challenge common perceptions. Online conversations on Facebook and Reddit often generalize food delivery customers as “lazy.” Some commenters have embraced the label and said it applies to them, but many have cited disabilities as a reason for using delivery services.
Those reasons are reflected in DoorDash’s , which found that 42% of consumers with an impairment or chronic illness said mobility issues or the physical effort of getting a meal is why they used delivery platforms. Another 27% said getting to a restaurant is difficult.
The need for accessible options is particularly relevant in New Mexico, where 29% of adults have at least one disability, compared with 26% of adults nationwide, according to the .
Holling’s disability is not immediately visible, said his mother, Andrea Eslick, so people sometimes give him confused looks when they do not understand him. Those reactions can increase his anxiety and make it harder for him to communicate, but ordering through an app allows him to avoid some of that pressure.
“He’s better at communicating with his phone, where he can type, where he can read — he can type out sentences,” Eslick said. “It directly helps him overcome his disability, because he’s not worried if someone isn’t understanding him or doesn’t hear the order correctly — it’s up to him to type it in correctly.”
As Holling builds independence — including working part time and practicing for his driver’s license — Eslick said food delivery services give him more opportunities to make choices for himself.
“If we can find things that can take away our stress levels, it makes our lives just a little tiny bit easier,” Eslick said. “This is just another support tool.”
One day, Holling said he hopes to drive himself to pick up food. But for some customers, getting to a grocery store or restaurant on their own is not doable.
For Albuquerque resident Kat Bloom, that option disappeared after spinal fusion surgery caused complications, she said. Now, in her early 60s, she can no longer sit or stand for more than a few minutes without significant pain, which rules out driving and sometimes cooking.
She orders delivery at least once a week and often stocks up on extra portions to have for several days. Although she lives with a partner who helps her, she said relying on him for every meal is not sustainable.
“Being able-bodied and going out to pick up your own food, you have so much more control over the situation,” Bloom said. “Being nearly bedridden and not being able to drive isn’t in most people’s consciousness.”
Mobility is not the only barrier that can complicate restaurant visits or in-person shopping.
Lauren Emes, 63, said she began losing her eyesight a few years ago and has since stopped driving. Grocery stores are especially hard to navigate, she said, because her limited peripheral vision and trouble distinguishing contrast make it difficult to find products on shelves and see people approaching from the side.
“People are moving around randomly, and that’s the problem too,” Emes, an Albuquerque resident, said. “Grocery stores are a nightmare, because people are just dodging all around.”
Before her vision loss became a factor, Emes said she avoided in-person shopping because of a brain injury that left her sensitive to noise and bright lighting. She now uses a delivery service through Smith’s, which partners with Instacart to fulfill grocery orders.
But accessibility comes at a cost — what Emes and her friend who has severe vision loss call the “blind tax.”
“It kind of is what it is,” she said.
Eventually, she plans to sell the car she no longer drives. Emes said she could put the money she saves on insurance and maintenance toward delivery costs, which also support the drivers.
Relying on a stranger to deliver something has its downsides, said Albuquerque delivery driver Vaughn Tangero, who has worked in the service since 2020. Even though he recommends the service, he said customers who depend on drivers for necessities, including medication, can face long waits and incorrect orders.
A customer might note they use a wheelchair and cannot come to the door, for example, but Tangero said whether that note gets followed depends on if the driver reads the instructions and “chooses whether or not they’re going to be a good person.”
But even with those risks and delivery fees, the service can make getting a meal possible when other options are out of reach, Bloom said.
For her and others in similar circumstances, that added cost provides the flexibility to eat on their own schedules.
“You want to be able to make your own decisions and order your own food,” she said. “This is one way to have that little bit of independence.”
This story has been updated.