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Albuquerque International Sunport is taking traveler satisfaction to new heights.

The airport ranked ninth in the 鈥渕edium鈥� airport category of this year鈥檚 North America Airport Satisfaction Study from JD Power 鈥� scoring 671 out of a 1,000-point scale. The Sunport, which climbed four spots in the rankings, received 44 more points than last year.

鈥淚t鈥檚 fantastic to be back in the top 10,鈥� said Manny Manriquez, director of Albuquerque鈥檚 Aviation Department. He added that going from No. 13 to No. 9 is a 鈥渟ignificant improvement鈥� and 鈥渁 good indication that the Sunport continues to move in the right direction.鈥�

The North American Airport Satisfaction Study measures factors including how passengers evaluate the ease of travel through an airport; level of trust with the airport; terminal facilities; airport staff; food, beverage and retail offerings; and arrival and departure experiences.

This year鈥檚 study, the 21st to be released, surveyed more than 24,000 U.S. or Canadian residents who traveled through North America鈥檚 busiest airports between July 2025 and July 2026.

Charleston International Airport topped this year鈥檚 list in the 鈥渕edium鈥� category with 712 points, and Cleveland Hopkins International Airport ranked last with 597 points.

The Sunport鈥檚 13th-place ranking last year followed a period in which the airport was still deeply entrenched in its roughly $90 million Dream of Flight renovation, which broke ground in August 2022.

The project, which includes new dining, retail and infrastructure improvements, is now about 90% complete, with several new concepts making their debut in the past year. All that鈥檚 left is a new observation deck, one final dining concept and several commissioned artworks, Manriquez said.

鈥淚 very much look forward to what those rankings look like when we鈥檙e totally done with the interior renovations,鈥� Manriquez said, adding that time will come by late summer 2027.

JD Power鈥檚 study found that airports wrapping up capital improvement projects boosted overall satisfaction for travelers surveyed in this year鈥檚 study.

All three size categories 鈥� there are also 鈥渓arge鈥� and 鈥渕ega鈥� categories listed in the study 鈥� saw overall satisfaction increase by double digits. And all of the highest-ranked airports have recently completed, or are close to completing, expensive multiyear capital improvement projects.

鈥淥n the whole, those efforts are finally starting to pay off鈥︹�� said Michael Taylor, managing director of travel, hospitality and retail at JD Power.

However, Taylor added that 鈥渆very detail counts鈥� when it comes to individual passenger experiences and how people spend their time and money at an airport.

Key factors that shape passenger experience include clear signage, bold designs that establish a 鈥渦nique sense of place鈥� and a balance between local color and national brands familiar to a broad range of people, according to the study.

The Sunport rolled out a new signage program just a few months ago, after evaluating displays of efficient checkpoints in airports across the nation. Manriquez said he and his team are seeing passengers have 鈥渁 much easier time鈥� navigating the airport as a result.

National brands, like Panda Express and Dunkin鈥�, also have a presence at the Sunport. But the airport鈥檚 concessions overhaul has largely focused on incorporating local character: Sadie鈥檚 of New Mexico, New Mexico Pi帽on Coffee, Laguna Burger and Los Poblanos.

The designs for these concepts, even the national ones, also feature refreshed color schemes that reflect New Mexico鈥檚 desert landscape, sunsets and culture.

鈥淚t feels like home, but it鈥檚 not old-fashioned,鈥� Manriquez said. 鈥淕iven the response I鈥檝e had from the community, we鈥檙e achieving that. But we鈥檙e continuously monitoring the guest experience, and we鈥檒l continue listening to our passengers and looking for ways to make the experience better.鈥�

Kylie Garcia covers retail and real estate for the Journal. You can reach her at kgarcia@abqjournal.com.